Shipping Policy

Effective Date: August 16, 2026

At Balloon Fantasy & Pinatas, we aim to process and deliver every order accurately and within the timeframes stated below. This Shipping Policy explains our order processing, shipping methods, delivery estimates, shipping charges, tracking procedures, and other important delivery information.

1. Shipping Destination

We currently ship orders to addresses within the United States.

We do not currently offer international shipping unless a specific international shipping option is made available at checkout.

2. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Processing time includes order verification, payment confirmation, product preparation, packaging, and fulfillment.

During periods of unusually high order volume, holidays, promotional events, or circumstances affecting fulfillment operations, processing may take additional time.

3. Shipping Time

After your order has been processed and shipped, the estimated transit time is:

Standard Shipping: 3–7 business days

Therefore, the typical estimated timeframe from order placement to delivery is approximately:

4–9 business days

This estimate consists of:

  • Order processing: 1–2 business days
  • Shipping transit: 3–7 business days
  • Estimated total: 4–9 business days

Delivery estimates are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our control.

4. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, order size, package weight, shipping method, and other applicable factors.

If free shipping is available for a particular order, promotion, or product, the applicable free-shipping terms will be clearly displayed at checkout or on the relevant offer.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation containing the relevant order details.

If you do not receive an order confirmation, please check your email’s spam or junk folder first. If you still cannot locate it, contact us using the information provided at the end of this policy.

6. Shipment Confirmation and Tracking

Once your order has been shipped, a shipment confirmation may be sent to the email address provided during checkout.

When tracking information is available, the shipment confirmation will include the applicable tracking information.

Tracking information may take some time to become active after the carrier receives and scans the package.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you need to correct an address, contact us as soon as possible after placing your order. We will make reasonable efforts to assist with address corrections before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

8. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect, incomplete, or outdated address, the package may be returned to the carrier or to us.

If the package is returned to us, we will contact the customer regarding available options. Additional shipping charges may apply if the customer requests the order to be reshipped.

9. Shipping Delays

Although we work to meet the estimated delivery timeframe, delays may occur after an order has been handed to the shipping carrier.

Possible causes of delay include:

  • Severe weather
  • Carrier service disruptions
  • Transportation delays
  • High shipping volume
  • Holidays
  • Incorrect address information
  • Natural disasters
  • Government or transportation restrictions
  • Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for a refund if the order remains in transit.

10. Lost or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other authorized recipients.

If the package still cannot be located, contact us so we can assist you with the available next steps.

If tracking indicates that a package has been lost or remains significantly delayed, we may work with the shipping carrier to investigate the shipment.

11. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

  • Your order number
  • A description of the damage
  • Photographs of the package
  • Photographs of the damaged product
  • Any relevant shipping or delivery information

Please retain the original packaging until the matter has been resolved, as it may be required for a carrier claim.

12. Undeliverable or Refused Packages

Packages may be considered undeliverable when they are returned by the carrier because of an incorrect address, insufficient address information, refusal of delivery, or other delivery-related circumstances.

If an undeliverable package is returned to us, we will contact the customer regarding the available options.

Any additional shipping cost required to resend an order may be the customer’s responsibility when the original delivery failure resulted from information or circumstances attributable to the customer.

13. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment requirements, or shipping arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

14. Changes or Cancellation Before Shipment

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before the order enters the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation or modification may no longer be possible. In such cases, the applicable provisions of our Refund & Returns Policy will apply.

15. Delivery Estimates

The shipping timeframes stated in this policy are estimates and begin after the order has completed processing.

For clarity:

Processing: 1–2 business days
Standard shipping: 3–7 business days
Typical total delivery timeframe: 4–9 business days

The delivery timeframe does not include weekends or U.S. federal holidays when calculating business-day processing.

16. Contact Us About Shipping

If you have questions about your order, shipping status, delivery, or this Shipping Policy, please contact us:

Balloon Fantasy & Pinatas
711B E Main St
Santa Maria, CA 93454
United States

Phone: +1 805-347-4754
Email: support@balloomfantasyonline.com

When contacting us about an existing order, please include your order number and the email address used when placing the order so we can assist you more efficiently.

17. Policy Updates

Balloon Fantasy & Pinatas reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our shipping practices, fulfillment operations, carrier services, or applicable requirements.

Any updated version will be published on this page with the revised effective date.