Payment Policy
Effective Date: August 16, 2026
At Balloon Fantasy & Pinatas, we provide secure and convenient payment options for purchases made through our online store. This Payment Policy explains how payments are accepted, processed, verified, and handled.
1. Accepted Payment Methods
We accept payment methods that are available and displayed at checkout.
Depending on availability, accepted payment methods may include major credit and debit cards and other payment options presented through our checkout system.
The payment methods available to you will be clearly displayed before you submit your order.
2. Payment Authorization
When you place an order, the payment method you provide must be successfully authorized before the order can be processed.
By submitting payment information, you confirm that:
- The payment information provided is accurate and complete.
- You are authorized to use the selected payment method.
- The payment method has sufficient funds or available credit to cover the transaction.
- The information provided may be verified by the applicable payment provider.
A payment authorization may temporarily place a hold on available funds depending on your card issuer or payment provider.
3. Payment Processing
Payments are processed through the applicable payment service or payment processor made available through our website.
We do not intentionally request or require customers to provide complete payment-card information by email, telephone, or other unsecured communication channels.
For security purposes, payment details may be handled directly by the applicable payment processor rather than being stored on our own systems.
4. Order Confirmation
After a successful payment and order submission, you may receive an order confirmation by email.
An order confirmation confirms that your order request has been received. It does not prevent us from correcting an obvious pricing, product, availability, or payment-related error or canceling an order when permitted under our Terms of Use.
5. Failed or Declined Payments
If a payment is declined, cannot be authorized, or otherwise fails, the order may not be processed.
Common reasons for a declined payment may include:
- Incorrect card information
- Insufficient funds or available credit
- Expired payment method
- Billing-address mismatch
- Bank or card issuer restrictions
- Security or fraud-prevention checks
- Payment-provider technical issues
If your payment is declined, please verify your payment information or contact your bank, card issuer, or payment provider.
6. Billing Information
Customers are responsible for providing accurate billing information during checkout.
Billing information may be used by our payment processor or financial service provider to authorize and process the transaction.
Providing incorrect billing information may result in a declined or delayed payment.
7. Pricing and Taxes
Product prices are displayed on our website and may change from time to time.
Applicable sales taxes and other charges will be calculated and displayed at checkout when required.
The total amount payable will be presented before the order is submitted.
8. Currency
Unless otherwise indicated at checkout, prices are displayed in U.S. Dollars (USD).
Your bank or payment provider may apply currency-conversion charges or other fees if your payment account uses a different currency. Such charges are determined by your financial institution and are not controlled by Balloon Fantasy & Pinatas.
9. Fraud Prevention and Order Verification
To protect customers and our business, orders may be subject to payment verification or security checks.
We may delay, restrict, or cancel an order when there are reasonable concerns regarding unauthorized payment activity, suspected fraud, unusual transaction patterns, or inaccurate billing information.
If an order is canceled after payment has been received, any eligible amount paid for the canceled order will be refunded to the original payment method, subject to applicable payment-processing procedures.
10. Refunds
Approved refunds are handled according to our Refund & Returns Policy.
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
After we initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.
We cannot control processing times imposed by third-party financial institutions.
11. Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us promptly with your order information and details of the transactions.
We will review the transaction and assist with resolving any confirmed duplicate charge.
12. Payment Security
We take reasonable measures to protect payment-related information and rely on established payment-processing services for transaction handling.
Customers should never send complete card numbers, security codes, passwords, or other sensitive payment credentials to us through ordinary email or unsecured communications.
13. Payment Disputes
If you believe there is an unauthorized or incorrect charge associated with an order, please contact us as soon as possible so that we can review the matter.
You may also have rights and protections provided by your bank, card issuer, or applicable payment provider.
14. Changes to This Payment Policy
Balloon Fantasy & Pinatas may update this Payment Policy when necessary to reflect changes to payment methods, payment processors, security procedures, business practices, or applicable requirements.
The current version published on this page will apply to purchases made after the effective date.
15. Contact Us
For questions regarding payments, charges, refunds, or payment-related issues, please contact us:
Balloon Fantasy & Pinatas
711B E Main St
Santa Maria, CA 93454
United States
Phone: +1 805-347-4754
Email: support@balloomfantasyonline.com