Privacy Policy – Balloon Fantasy & Pinatas

Effective Date: August 16, 2026

At Balloon Fantasy & Pinatas, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit or use our website, how we use and protect that information, when it may be shared, and the choices available to you.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Balloon Fantasy & Pinatas
711B E Main St
Santa Maria, CA 93454
United States

Phone: +1 805-347-4754
Email: support@balloomfantasyonline.com

2. Information We Collect

We may collect information that you provide directly to us when you use our website, create an account, place an order, contact customer support, or otherwise interact with our services.

Depending on how you use the website, this may include:

Full name
Billing and shipping address
Email address
Telephone number
Account login information, where applicable
Order and purchase information
Product preferences or information you provide to customer support
Information contained in communications with us
Information you provide when requesting a return, refund, exchange, or other assistance

Payment Information

When you make a purchase, payment information is processed through the applicable payment processor or payment service used at checkout.

We generally do not need to store your complete credit or debit card number on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic information derived from an IP address
Pages viewed
Referring pages or websites
Date and time of website activity
General website interaction and usage information
Cookies and similar technologies

This information helps us understand how visitors use our website, maintain website functionality, identify technical problems, and improve our services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember certain preferences
Maintain shopping-cart functionality
Understand website traffic and usage
Improve website performance
Measure the effectiveness of marketing or advertising
Provide relevant website functionality

Some cookies may be placed by third-party service providers that perform services on our behalf.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.

5. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and shipping updates
Provide customer support
Process returns, refunds, and exchanges
Respond to inquiries and requests
Maintain and administer customer accounts, where applicable
Improve our website, products, and services
Detect, investigate, and prevent fraud or unauthorized activity
Maintain website security
Troubleshoot technical problems
Comply with legal and regulatory obligations
Enforce our terms, policies, and other agreements
Communicate important information relating to our services or transactions

We do not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without providing appropriate notice where required.

6. Order and Transaction Information

When you place an order, we use the information associated with that transaction to process and fulfill your purchase.

This may include sharing necessary information with service providers involved in:

Payment processing
Order fulfillment
Product delivery
Shipping and tracking
Website hosting
Customer support
Fraud prevention
Website analytics
Information technology and security

Only information reasonably necessary to perform the applicable service should be provided to the relevant service provider.

7. How We Share Information

We do not sell your personal information as a source of revenue.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These providers may include:

Payment processors
Shipping and delivery providers
E-commerce and website service providers
Hosting providers
Analytics providers
Customer service providers
Fraud prevention and security providers
Marketing or communication service providers, where applicable

We may also disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful governmental or regulatory requests
Protect our rights, property, or safety
Protect the rights, property, or safety of customers or other individuals
Investigate suspected fraud, abuse, or unlawful activity
Enforce our agreements and policies
Participate in a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets

8. Third-Party Services

Our website may rely on third-party services to provide payment processing, shipping, analytics, hosting, advertising, customer support, or other functionality.

These third parties may process information according to their own privacy policies and terms.

We encourage customers to review the privacy practices of third-party services when appropriate.

9. Marketing Communications

If you voluntarily subscribe to marketing communications, we may use your contact information to send promotional emails, product updates, or other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the applicable communication.

Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or responses to customer service inquiries.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, recordkeeping, fraud prevention, dispute resolution, legal compliance, and enforcement of applicable agreements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal or business recordkeeping requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how personal information is collected or used
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

14. California Privacy Rights

Because Balloon Fantasy & Pinatas is located in California, certain California privacy laws may apply depending on the nature of our business, the information involved, and applicable legal thresholds.

Where applicable, California residents may have rights concerning their personal information, including rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

If you are a California resident and wish to submit a privacy request, please contact us using the information below.

15. Do Not Track

Some web browsers provide a “Do Not Track” setting that sends a signal to websites regarding a user’s tracking preference.

Because there is currently no universally accepted standard for responding to all Do Not Track signals, our website may not respond to such signals in every circumstance.

16. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on this page and the effective date will be updated accordingly.

We encourage customers to periodically review this page for the latest information about our privacy practices.

18. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or need clarification regarding how your information is handled, please contact us: