Refund and Returns Policy
Effective Date: August 16, 2026
At Balloon Fantasy & Pinatas, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 calendar days of the date your order is delivered, subject to the conditions outlined below.
1. 30-Day Return Period
You have 30 calendar days from the delivery date to request a return.
To be eligible, your return request must be submitted within this 30-day period. Returns requested after 30 calendar days may not be accepted unless otherwise required by applicable law.
The return period begins on the date the carrier’s tracking information indicates that the order was delivered.
2. Return Eligibility
To qualify for a return, merchandise must generally be:
- Unworn and unused
- In its original condition
- Free from stains, odors, makeup, perfume, pet hair, washing, or other signs of use
- Returned with original tags attached, where applicable
- Returned with original packaging when reasonably possible
- Accompanied by the order information or other proof of purchase
We reserve the right to refuse a return if the merchandise does not meet these conditions.
Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.
3. Clothing Returns
For clothing items, please try products on without removing or damaging original tags and before wearing, washing, or altering the item.
Items returned with visible signs of wear, makeup, deodorant, perfume, stains, damage, or other indications of use may be rejected.
4. How to Request a Return
Before sending anything back, please contact us to request return instructions.
To request a return, contact:
Email: support@balloomfantasyonline.com
Phone: +1 805-347-4754
Please provide:
- Full name
- Order number
- Email address used for the order
- Product(s) you wish to return
- Reason for the return
- Photos, when reasonably necessary to document damage, defects, or an incorrect item
Do not send a return package to the business address unless we specifically instruct you to do so. Return instructions may vary depending on the order and return circumstances.
5. Return Shipping
Unless the item is defective, damaged during shipment, incorrect, or otherwise eligible for a seller-paid return, the customer is generally responsible for the cost of return shipping for a change-of-mind or other customer-requested return.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.
We may request photographs and other information so that we can determine the appropriate resolution.
Depending on the circumstances, an eligible issue may be resolved through:
- A replacement
- A refund
- A return with return shipping arranged or reimbursed by us
We will review each reported issue individually.
7. Refunds
After your returned merchandise is received and inspected, we will determine whether it meets the requirements of this policy.
If the return is approved, the applicable refund will be issued to the original payment method used to place the order.
Please allow reasonable processing time for the refund to be issued after the return has been approved.
Once the refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.
8. Refund Amount
For an approved return, the refund generally covers the eligible purchase price of the returned merchandise.
Original shipping charges are not generally refundable for standard customer-requested returns unless otherwise stated or required by applicable law.
If only part of an order is returned, only the eligible returned merchandise will be considered for a refund.
9. Rejected Returns
A return may be rejected if:
- The return request was submitted after the 30-day return period
- The item shows signs of wear or use
- The item has been washed
- The item has been altered or damaged after delivery
- The item has stains, odors, makeup, perfume, pet hair, or other contamination
- Required original tags have been removed where tags were supplied
- The merchandise does not reasonably match the condition in which it was sold
- The item was returned without following the provided return instructions
If a return is rejected, we may contact the customer regarding the available options.
10. Exchanges
We do not guarantee that a particular size, color, style, or product will remain available for exchange.
If you require a different size or item, please contact us. Depending on availability and the circumstances of the request, we may recommend returning the original item and placing a new order.
11. Sale and Promotional Items
Unless otherwise stated on the product or promotion, sale and promotional merchandise remains subject to the same 30-day return requirements.
Any special return restrictions applicable to a particular promotion will be disclosed before purchase.
12. Final Sale Items
If an item is specifically identified as Final Sale or otherwise clearly stated as non-returnable at the time of purchase, it is not eligible for a voluntary return or refund except where required by applicable law.
13. Return Package Responsibility
Customers should use a secure shipping method and retain proof of shipment when returning merchandise.
We are not responsible for a return package that is lost or damaged while being shipped back to us before it is received.
14. Return Processing
Once a returned package arrives, the merchandise may be inspected to verify its condition and eligibility.
Return processing time can vary depending on order volume and the circumstances of the return.
Customers will receive confirmation when an approved refund has been processed where applicable.
15. Statutory Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be waived or excluded under applicable federal, state, or local law.
Where applicable law provides consumers with additional rights, those rights will remain unaffected by this policy.
16. Contact Us
For return or refund assistance, please contact:
Balloon Fantasy & Pinatas
711B E Main St
Santa Maria, CA 93454
United States
Phone: +1 805-347-4754
Email: support@balloomfantasyonline.com
When contacting us regarding a return, please include your order number and the email address used to place the order.
17. Policy Updates
Balloon Fantasy & Pinatas may update this Refund & Returns Policy when necessary to reflect changes in our business practices or applicable requirements.
The current version published on this page will apply to purchases made after the stated effective date, subject to applicable law.